U.S. Bank Illegally Used Customer Data to Create Sham Accounts

U.S. Bank illegally used customer data to create sham accounts to inflate sales numbers for the last decade. Now they've been fined $37.5 million plus interest on unlawfully collected fees

by contentwriter

Author: Michael Blaire

According to the Consumer Financial Protection Bureau, U.S. Bancorp, the fifth-largest commercial bank in the United States, encouraged workers to create unlawful accounts by enforcing employees to reach sales quotas and giving financial incentives to motivate them even more. 

The U.S. Bank Broke the Law

The Consumer Financial Protection Bureau (CFPB) penalized U.S Bank for unlawfully accessing clients’ credit files and creating numerous accounts without authorization, including credit and debit cards, lines of credit, savings, and checking accounts.

U.S. Bank has long attempted to motivate its staff to promote new services to current clients. 

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However, some employees carried that notion too far. Customers harmed by the illegal use of their data are entitled to compensation from the bank. 

“For over a decade, U.S. Bank knew its workers were exploiting its clients by misappropriating consumer data to create false accounts,” CFPD Director Rohit Chopra stated.

U.S. Bank is the state’s fifth biggest bank. It has over 2,800 different branches and approximately $559 billion of holdings. Following a thorough examination, the CFPB discovered that U.S. Bank was aware that sales pressure was forcing staff to establish accounts on behalf of consumers without their authorization. 

Surprisingly, U.S. Bank offers cash benefits for workers to open more accounts aggressively – at the cost of unwitting clients.

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How the U.S. Bank Cheated the System

The ethical practice is getting a customer’s credit report through a loan application process. Customers, however, should first agree to the application and examine the credit files. Instead, the U.S. did. 

The financial U.S. Bank examined credit files and act in place of the clients without approval from accounts owners. The practice violates the Consumer Financial Protection Act and the Truth in Lending Act. Furthermore, U.S. Bank neglected to give consumers legally mandated information when they opened new bank accounts. That is a violation of the Truth in Savings Act.

The agreement is related to historical sales tactics affecting a tiny proportion of accounts dating back to 2010. According to a statement issued by U.S. Bank on Saturday, they said: We are relieved to have this situation behind us.’ 

Overall, it is evident that U.S. Bank violated the law and they must pay for it.

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Unfortunately, the bank is facing more than just a financial fine. U.S. Bank will undoubtedly have to work very hard to repair the damage to its reputation that will likely result from the situation. 

The bank is charged a fine of $37.5 million, and it is to be paid into the CFPD’s consumers relief fund, which “compensates customers damaged by violations of federal consumer financial protection legislation.” All illegally levied fees and expenses, as well as interest, are the responsibility of the U.S. Bank.


If you’re a U.S. Bank client, it might be time to rethink or, at the absolute least, review your accounts to verify they’re all intact. However, U.S. Bank isn’t the first top institution to break the laws, and it won’t be the last. So keep an eye on your bank and see if it makes headlines for inappropriate actions. If this is the case, you may consider banking elsewhere.

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